Terms and Conditions
User Agreement
Please read these Terms of Use ("Terms") carefully before using the services (“Services”) provided by Travelers Rest Laundry Ladies (referred to as "we," "us," "our", or "TR Laundry Ladies"), which include washing, drying, folding and pickup/drop-off services of garments and other items.
Your use of our Services and access to our website are subject to these Terms and our Privacy Policy, which is incorporated into these Terms. These Terms apply to all visitors and customers who wish to use the Services or access the Website.
We reserve the right to change these Terms, modify the Services and the website at any time without notice. You agree to be bound by any change to these Terms by continuing to access or use our website or Services after any changes become effective. Should you have any questions regarding these Terms, you may contact us at melissa@trlaundryladies.com.
User Contact Consent
You agree that we may contact you by automated text messages, emails, and customer support phone calls with information about the services and your account.
General Laundering Terms
Travelers Rest Laundry Ladies:
-accepts all garments on the basis of weight (pounds) and does not perform a per-piece count;
-uses a standard laundering process of washing in water, on a normal or quick cycle, and drying using heat in a tumble dryer;
-is not responsible for checking or reading any manufacturer’s suggested care labels, including but not limited to items labeled “hand wash only” or “dry clean only;”
-does not guarantee removal of all stains; and
-reserves the right to refuse cleaning any item for any reason.
Missing or Damaged Items
Travelers Rest Laundry Ladies accepts no liability or responsibility for:
-items that bleed, shrink, tear, or otherwise change as a result of normal washing, or other damage due to normal wear and tear;
-"special care" and “delicate” items that require special attention to be cleaned;
-for loss of or damage to any personal or non-cleanable items left in the clothing or bags such as money, jewelry, or anything else;
-for items left in clothing (e.g. ink pen, markers, lip balm, etc) that may result in damage to items during wash; and/or
-for any loss, damage or theft of items left unattended for pick up-or drop-off.
Pricing
All pricing is listed at www.trlaundryladies.com/pricing. Order pricing is based on laundry weight, which is rounded up to the next pound. All orders must meet the minimum order requirement. If the order weight does not meet this amount, the order will be rounded up to meet the minimum order requirement.
An order deposit is collected at the time of booking. This deposit will be applied to your final total. This deposit may be forfeited if we are unable to carry out service for any reason, including the following:
-no laundry can be found at time of arrival;
-laundry contains heavily soiled/hazardous items; and/or
-unsafe pick-up conditions at time of arrival, including weather conditions or environmental factors.
If we do not receive payment from you following your order delivery, we will temporarily block your account from scheduling new orders until your unpaid balance has been settled. We will then send you regular notifications, reminding you to settle your balance. If we are unable to receive compensation within three (3) months of your clothes being delivered, we reserve the right to then transfer the uncollected balance to a collections agency.
Pick-Ups and Deliveries
Laundry pick-ups and deliveries will be scheduled through our website at the time of booking. We will do our best to pick-up your laundry within 30 minutes of your selected pick-up time. However, we can't be held accountable if we are late for unforeseen circumstances. We also aim to deliver laundry during the customer’s preferred delivery window, but this window may need to be adjusted. Customers will be notified via email if a pick-up or delivery window must be altered. If circumstances arise which require us to delay or reschedule your pick-up or delivery, we will try to coordinate an alternate time as soon as possible.
By using our services, you are agreeing that we will leave your laundry unattended (e.g., on your doorstep or in a hallway outside your door). We are not responsible for your laundry before we have picked it up or after we have dropped it off.
Allergies
We use multiple detergents for our services. We do offer the use of detergent marketed as “hypoallergenic” to customers who select this preference when booking. However, we wash clothes in shared washing machines where other detergents may have been used, and it is possible that small amounts of other detergents, which may not be hypoallergenic, may not be completely rinsed out of these washing machines.
Miscellaneous
In the event that you have a dispute related to services, you agree that any legal action pertaining to this agreement, or Travelers Rest Laundry Ladies generally, shall be conducted in the Courts of the State of South Carolina.
Last modified: 2/15/2024